Complaints

If you have a problem with any aspect of the service provided to you, please initially take the matter up with your Transaction Partner with whom you have been dealing. Before doing so, however, please be clear in your mind as to whether or not the difficulty has been caused by ourselves or by the actions of third parties.

You will understand that if a third party has caused difficulties the problem is unlikely to have been of our making. Having said that, if a problem persists, or if you remain dissatisfied with the explanation provided, please contact the firm’s Complaints Partner Scott Allan (“the Client Relations Partner”),
SAllan@andersonbain.co.uk 

Who will then review matters and who may appoint a specific partner of the Firm to deal with the complaint whose identity will be made known to you and you will receive communication from them directly. In the event you feel any complaint made by you to the Client Relations Partner has not been dealt with satisfactorily you are entitled to take up the matter with the Scottish Legal Complaints Commission, 12-13 St Andrew Square, Edinburgh, EH2 2AF; Tel: 0131 201 2130; Email: enquiries@scottishlegalcomplaints.org.uk